NOTE REGARDING $5 REWARD COUPONS

If the customer is returning everything on the original transaction and they used a $5 Reward Coupon, you have to return the coupon as well.  If you don't, then the amount of the refund will be greater than the original purchase and you will not be able to refund it to their credit card.  See the section called "Refunding with a Reward Coupon" below for more details.

Related Document Links: Doing a Refund as Store Credit, 
Doing a Refund with a Reward Coupon, 
Doing a Refund

General Refund Policy: Top Shelf Quilts welcomes any return within 30 days of purchase. The original sales receipt and product in original packaging must be relinquished to receive a refund.  Refunds will be distributed via the original payment method. Some exclusions may apply. There are no returns on books, patterns, software, embroidery designs, BERNINA and Bernette accessories, and cut fabric. Machines may be returned within 7 days of purchase with a 20% restocking charge. Shipping charges are non-refundable.

To begin a refund, go into the POS and click on REFUND.