NOTE REGARDING $5 REWARD COUPONS

If the customer is returning everything on the original transaction and they used a $5 Reward Coupon, you have to return the coupon as well.  If you don't, then the amount of the refund will be greater than the original purchase and you will not be able to refund it to their credit card.  See the document "Refunding with a Reward Coupon" for more details.

Related Document Links: Doing a Refund as Store Credit, 
Doing a Refund with a Reward Coupon, 
Doing a Refund

General Refund Policy: Top Shelf Quilts welcomes any return within 30 days of purchase. The original sales receipt and product in original packaging must be relinquished to receive a refund.  Refunds will be distributed via the original payment method. Some exclusions may apply. There are no returns on books, patterns, software, embroidery designs, BERNINA and Bernette accessories, and cut fabric. Machines may be returned within 7 days of purchase with a 20% restocking charge. Shipping charges are non-refundable.

Refunds as Store Credit

When you can't refund to their credit card, you can do a refund as a store credit.  This POS keeps store credits as eWallets.  This is also an option if the customer would just rather have a store credit than it going back on their credit card.   

To process a refund as a store credit, hit the Wallet Refund BEFORE hitting Payment.

You will then see the total amount (which includes the tax) as an item called Top-up eWallet and you will notice the Total as $0.00.  (It will also show you the amount of tax that is included in the Top-up eWallet line item.  Then just hit Payment to continue.

Check to make sure the total is $0.00, and then hit Validate.