NOTE REGARDING $5 REWARD COUPONS

If the customer is returning everything on the original transaction and they used a $5 Reward Coupon, you have to return the coupon as well.  If you don't, then the amount of the refund will be greater than the original purchase and you will not be able to refund it to their credit card.  See the document "Refunding with a Reward Coupon" for more details.

Related Document Links: Doing a Refund as Store Credit, 
Doing a Refund with a Reward Coupon, 
Doing a Refund

General Refund Policy: Top Shelf Quilts welcomes any return within 30 days of purchase. The original sales receipt and product in original packaging must be relinquished to receive a refund.  Refunds will be distributed via the original payment method. Some exclusions may apply. There are no returns on books, patterns, software, embroidery designs, BERNINA and Bernette accessories, and cut fabric. Machines may be returned within 7 days of purchase with a 20% restocking charge. Shipping charges are non-refundable.

Refunding with a Reward Coupon

The proper way to refund this is to put in a quantity of 1 on the product and a quantity of 1 on the reward, then when I hit refund...

The proper amount of $-7.52 is showing to refund, and then when I hit payment...Then, all I need to do is check the original Payment Info, which is Credit Card 2, hit Credit Card 2, hit Process, and then Validate.

Then, all I need to do is check the original Payment Info, which is Credit Card 2, hit Credit Card 2, hit Process, and then Validate.

PROBLEMS YOU MAY ENCOUNTER...

In the screenshot above, Note the total amount of the original payment was $7.52 and that includes the $0.52 of tax.  I did not select the reward coupon, only the product being returned.  However, you will notice that when I hit Refund....

It now shows the original amount and total without discount.  This is, of course, wrong.  And if I hit payment...

There are some things to notice on this screen to know that it is wrong. The original amount charged to the card was $7.52, but the Total Due is $-12.90. If I hit Credit Card 2 (where it was originally charged) and then Process, it will error out, saying you cannot refund more than the paid amount.

But you have to be careful when you get to this screen. Your instinct might be telling you, "Oh, $-12.90 is the wrong amount, so I should type in 7.52 to refund the correct amount." But if you do that...

The default payment method of CASH shows up, and now it thinks I am doing a refund and the customer gave me $7.52 in cash, so now it is telling me to give them $20.42 in CASH, and if I hit validate, EVERYTHING will be OFF.  ALWAYS hit the payment method first and then if you are doing a refund, you must start with a negative number (minus sign).

Even though I hit Credit Card 2 and then -7.52, it still doesn't match the Total Due so even if I processed this, I couldn't validate until I took care of the other $5.38 since it thinks (at this point), the total to refund it $12.90.  This means you also forgot to put in a quantity for the reward to return it too.