NOTE REGARDING $5 REWARD COUPONS

If the customer is returning everything on the original transaction and they used a $5 Reward Coupon, you have to return the coupon as well.  If you don't, then the amount of the refund will be greater than the original purchase and you will not be able to refund it to their credit card.  See the document "Refunding with a Reward Coupon" for more details.

Related Document Links: Doing a Refund as Store Credit, 
Doing a Refund with a Reward Coupon, 
Doing a Refund

General Refund Policy: Top Shelf Quilts welcomes any return within 30 days of purchase. The original sales receipt and product in original packaging must be relinquished to receive a refund.  Refunds will be distributed via the original payment method. Some exclusions may apply. There are no returns on books, patterns, software, embroidery designs, BERNINA and Bernette accessories, and cut fabric. Machines may be returned within 7 days of purchase with a 20% restocking charge. Shipping charges are non-refundable.

Refunding with a Reward Coupon

The proper way to refund this is to put in a quantity of 1 on the product and a quantity of 1 on the reward, then when I hit refund...

The proper amount of $-7.52 is showing to refund, and then when I hit payment...Then, all I need to do is check the original Payment Info, which is Credit Card 2, hit Credit Card 2, hit Process, and then Validate.

Then, all I need to do is check the original Payment Info, which is Credit Card 2, hit Credit Card 2, hit Process, and then Validate.

PROBLEMS YOU MAY ENCOUNTER...

In the screenshot above, Note the total amount of the original payment was $7.52 and that includes the $0.52 of tax.  I did not select the reward coupon, only the product being returned.  However, you will notice that when I hit Refund....

It now shows the original amount and total without discount.  This is, of course, wrong.  And if I hit payment...